Shipping Policy
Key Information:
- Order cut-off time: 14:00 GMT
- Order processing: 1 - 2 working days (Monday - Friday)
- Shipping time: 5 - 7 working days (Monday - Friday)
- Free shipping on all orders within the United Kingdom
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1 - 2 working days (Monday - Friday). If you place your order before 14:00 GMT, we will start working on it the same day. After processing, your order will be dispatched, and you’ll receive an email with tracking details. Shipping time is around 5 - 7 working days (Monday - Friday). We are pleased to offer free delivery on all orders within the United Kingdom.
Delays
If your order hasn’t arrived within the timeframe, don’t worry - delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances. We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at info@ldnlabel.com, and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at info@ldnlabel.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at info@ldnlabel.com. We will promptly review your case and ensure you receive the correct, non-damaged item.
Business Information:
LDN Label is operated by Ecom Fox Ltd, a company based in the United Kingdom.
Company Number: 15390668
DUNS: 231342914
Business Address:
86-90 Paul Street
London EC2A 4NE
Email: info@ldnlabel.com
Phone: +447520642802
Business Hours:
Monday - Friday, 08:00 - 18:00 GMT